Mary has over 20 years experience as the editor of our Malaysian sister magazine, The Tyreman. Based in Kuala Lumpur, she writes articles for us on the Malaysian and other South East Asian markets.
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As the Covid-19 pandemic continues to impact the world, Daihatsu Malaysia Sdn Bhd (DMSB) is amongst a selection of companies facing the current challenges with compassion, sincerity and kindness, by taking care of their employees during these volatile times.
“We believe that how businesses respond to this situation will have a lasting impact on employee’s behaviour including engagement, productivity and loyalty. We also understand that the level of safety at work and job security are top concerns for employees in these uncertain times and so the employer should help address these particular fears in certain ways,” said Managing Director Arman Mahadi.
The health and safety of all employees, he stressed is Daihatsu’s top priority. He revealed that they have had up to 50 per cent of their workforce work-from-home prior and post restriction movement control order. The company, he continued also recognises employees that are classed as high risk, such as older adults or those with underlying medical conditions to work-from-home. Sufficient support, he added, including the use of a laptop as well as other office equipment was provided to minimise the physical presence in the office.
To help employees through the pandemic, DMSB has come out with a package of specially designed financial, medical and mental health benefits. These, Arman said, include 100 per cent coverage for swab tests and associated medical visits related to Covid-19, as well as advocating and encouraging employee’s vaccination through the application of corporate vaccinations via the Program Imunisasi Industri Covid-19 Kerjasama Awam-Swasta (PIKAS) and Retail Industry Vaccination Program (RiVAC). Other benefits include paid medical leave for employees diagnosed with Covid-19 and the extension of paid medical leave if needed to lessen an employee’s financial concerns should they need further treatment. There are also well-being modules rolled out on a weekly basis to employees in the office or those working at home to stay physically and mentally healthy.
“Apart from that, other additional forms of support are also available. For instance, DMSB has stated its own ‘white-flag’ initiatives by providing donations or other forms of support to seek medical care or food supplies, as well as daily necessities for employees diagnosed with Covid-19. Relief aid to support employees who may be struggling financially, such as sales advisors and contract employees is also available. We also make sure that proper disinfectant supplies and personal protective equipment (PPE) for our employees in the essential fields such as service centres and showrooms are available if they are unable to work from home. Immediate home or residential sanitising services for employees with Covid-19 are also a crucial initiative of us, so as for the employee to safeguard their family and to avoid further virus contraction with their family members.”
As for customers who have had direct or close contact with any employee diagnosed with Covid-19, he explained that the company will compensate the full cost for any needed swab tests. However, he added that this only applies to occurrences that happened at either one of the showrooms or service centres.
As employees are counting on the company to help them to get back to work safely and to bring business operations back to some semblance of normality, Arman stressed that the health and safety of their workforce has always been the management’s top priority.
“We have to safeguard our employees’ well-being by putting our team first at all times. To create safe and healthy workplaces, Daihatsu has implemented company-wide measures aiming at preventing the spread of infectious diseases such as Covid-19. Everyone has a part to play. From the management team, top-level executives through to the company board of directors, every group must understand and ensure that the standard operating procedure (SOP) compliance with federal, state and local orders are adhered to as restrictions start to ease. New protocols, including making changes to the layout of the workplace, moving workstations farther apart and adjusting employees’ schedules, as well as implementing shift rotation or flexible work hours to reduce the number of people in the building at one time. Additionally, where applicable necessary returning employees can work shorter working hours, and be granted restrictions to work longer hours at the office, in this way, the company seeks to ensure a smooth return to work.”
To maintain clean work environments that restrict the spread of infectious diseases, he continued, the company has carried out education activities highlighting the importance of hand-washing and other fundamental hygiene practices. “DMSB seeks to ensure the ‘three Cs’ – crowded places, confined spaces and close contact are avoided to prevent the spread of Covid-19. The employee will have strict guidelines for the use of PPE, random check-ins on their health progress and personal self-hygiene care while checking in on the ongoing family situation with employees has also been established. All these factors are to ensure every employee has a healthy state of mind, both at work and home to create a harmonious environment and safeguard others.”
The range of support initiatives that DMSB has undertaken as part of their return to work programme, he points out has aided employees in several areas, from health checks, lifestyle guidance, health consultations, mental health training, and return-to-work programmes. Through these initiatives, he explained that the company has continued to encourage all its employees to work on managing their own health.
“Daihatsu believes that the physical and mental health of its employees is extremely important, to enable them to work with energy and enthusiasm. As part of our efforts to create a work environment that promotes health, the company is additionally engaged in wide-ranging measures to prevent the spread of infectious diseases. These include educational activities for our employees, creating work environments that minimise infections, and through the advocating and encouraging of employees to receive corporate vaccinations,” he stressed.
“DMSB has formed the Daihatsu Covid-19 Special Task Force. This Special Task Force reviews on-going Covid-19 courses and actively works towards strategic countermeasure planning. This includes a 24/7 point of contact who is first in line to register any Covid-19 cases that arise and administer support to the affected employee by monitoring their progress battling the virus by monitoring the affected employee’s health progress.
He added that to tackle the Covid-19 issue in the workplace, all of the DMSB’s human resources departments work together with the safety and health care departments to provide a rapid initial response in case of infection. Wherever necessary, he said, worksites also share information frequently with local public health centres.
For employees who have been infected, he added that occupational health personnel carry out follow-up consultations via telephone and through other means, in order to reduce any mental strain that they may be experiencing.
Besides supporting the employees, DMSB has committed to do its part in trying to mitigate the impact of the worldwide pandemic on the country. At the start of the pandemic, DMSB and MBM Resources Berhad funded a RM300,000 medical donation channelled through the Sumbangan Perubatan Kementerian Kesihatan Malaysia (KKM) to support the nation’ healthcare system in the ongoing battle against Covid-19.
“We know this is not a simple task. However, DMSB has managed to accomplish and improve as we move along. We will try in any way we can to support and prioritise the well-being of employees and their families. The management team must lead with empathy and demonstrate an understanding that while all of the employees have experienced this crisis, not all of them have experienced it in the same way. Therefore, we have to recognise our whole workforce, as we are all in this together and no one is left behind regardless of their job post or designation. Providing emotional commitment towards all of our employees is equally crucial, as employees will feel long term assurance followed by better engagement, productivity and loyalty.”
“Daihatsu believes that securing the safety and health of its employees is of the utmost importance, and this forms the foundation for its corporate activities. We seek to ensure that none of the three elements that comprise safety and health—namely, people, things, and management—is lacking,” he concluded.
他继续说，为了保持清洁的工作环境，限制传染病的传播，公司开展了教育活动，强调洗手和其他基本卫生习惯的重要性。 “DMSB 力求避免“三 C”——拥挤的地方、封闭的空间和近距离的接触，以防止冠病的传播。严格的员工个人防护装备使用指南，随机检查员工的健康状况和个人的自我卫生保健，以及持续与员工一起检查他们的家庭状况都是公司采取的防疫措施。这所有的因素都是为了确保每位员工在工作和家庭均拥有健康的心态，营造和谐的环境，保护他人。”
“DMSB 成立了大发冠病特别工作组。该特别工作组审查导致冠病感染的原因，并制定对应的策列。这包括 24/7全天候联络点，谁是第一个管理登记任何出现冠病病例的人，以监测受影响的员工健康状况。”
除了支持员工外，DMSB也努力为减轻全球冠病大流行对大马的影响出一分力。在该大流行开始时，DMSB和MBM资源有限公司捐献了30万令吉，支持国家医疗系统对抗新冠病毒。该捐款将通过Sumbangan Perubatan Kementerian Kesihatan Malaysia (KKM) 发放。
基于大发的全球口号“Light You Up”，阿曼评论说，大发通过以下的方式促进健康管理，同时减轻人类的负担：
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