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Hino Malaysia believed the good achievement was brought by the company’s high QDR products and Total Support Activity.
Atsushi Uchiyama, the new Managing Director of Hino Motors Sales (M) Sdn Bhd (HMSM) took the opportunity to announce the company’s sales achievement during the recent Chinese New Year open house. Held at its headquarters in Petaling Jaya, the event was well attended by its dealers, customers and media.
“Hino Malaysia sold 5,800 vehicles and is ranked Number 1 in the category of light commercial vehicle 4-wheelers, medium heavy commercial vehicles and commercial buses as reported by the Malaysian Automotive Association (MAA). This could not be possible without the support from customers and their understanding of Hino’s brand value as well as the dedication and efforts of Hino’s family members,” he said.
Uchiyama believed that this achievement was brought not only by the company’s high QDR (Quality, Durability, Reliability) products, but also by its Total Support Activity.
“Total Support is Hino’s unique concept. We take good care of our customers and their businesses, strive to meet their business requirements and help them achieve their success. We keep ‘100-per cent up-time’ and ‘minimise vehicle life-time cost’ as our fundamentals and continue to build in a business relationship to become our customer’s true partner.”
Another piece of good news that he shared was Hino Total Support Customer Center (HTSCC) in Sendayan that has received more than 10,000 visitors and trainees since its opening. He said 3,500 visitors and trainees underwent the training programme in 2018. This was about a 5-per cent increase in number compared to 2017.
“Our HTSCC never stops ‘Kaizen’, which means continued improvement. We started the Hino Commitment programme last year. Through this programme, we provided several training programmes that included both practical and theoretical tutorials, which enhanced the driving skills and vehicle maintenance operation of our customers. To amplify our training syllabus, we have added a new Aptitude and Safety Driving Training, which just started on 1st February.”
他还宣布了另一个好消息，他说Sendayan的日野全方位支持客户中心 （HTSCC），自落成以来，已经接待了超过10，000 访客和培训生。他说，在2018年，共有3，500 访客和培训员通过该培训课程，比2017年的人数提高了5%。
“我们的HTSCC从未停止过Kaizen，意思是持续的改善。我们去年开始了日野承诺计划（Hino Commitment Progrogramme）。透过该计划，我们提供了各种培训，包括理论和实践课程，强化客户的驾驶技能与车辆养护。为了扩大我们的培训课程大纲，我们新添了一个培训课程 –驾驶能力及安全培训，并于2月1日开始启动。”
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