The repeat purchase by M&T Construction says a lot about Hong Seng Group’s product offering and customer retention strategy.
M&T Construction: Hong Seng Actually Acted on Feedback Collected
M&T Construction Sdn Bhd, one of the leading construction corporations in Malaysia, signed an order for 200 Hohan third-generation tipper trucks with Hong Seng Group recently. The first batch of 100 tipper trucks that includes 6×4 and 8×4 variants was delivered in March.
“This is not our first order; we bought 80 Hohan second-generation tipper trucks from the Group for the Pan-Borneo Highway project in 2017. Therefore, we are one of Hong Seng’s many repeat customers,” said Chief Executive Director Dato’ Tai Wing Fook.
The repeat purchase by M&T Construction is clearly a positive sign as it says a lot about Hong Seng Group’s product offering and customer retention strategy.
“We gave some feedback on the second-generation Hohan tipper trucks and we are glad Hong Seng not only listened but worked closely with the manufacturer and actually acted on the feedback collected. It is notable that the third-generation Hohan tipper truck delivers enhanced quality and the desired improvements…..”
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