Mary has over 20 years experience as the editor of our Malaysian sister magazine, The Tyreman. Based in Kuala Lumpur, she writes articles for us on the Malaysian and other South East Asian markets.
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Scania Malaysia has opened up its new sales and services branch in Kuching, Sarawak recently.
This is the second sales and services branch after one in Bintulu, and is part of the company’s expansion plan in the state. It is situated at Lot 935, Lorong Demak Laut, 7A Jalan Demak Laut 7, Demak Laut Industrial Park, 93050 Kuching, Sarawak.
“We have listened to customer feedback and we have responded by investing further in Sarawak into this new premise in Kuching. Our customers will be assured of wider and better services by being at the heart of the state’s transportation network. As we celebrate 50 years in this country next year, being in Kuching means we now have 12 dedicated workshops throughout Malaysia, to meet the country’s public and cargo transport needs,” said Marie Sjödin Enström, Managing Director of Scania Southeast Asia.
The new sales and services branch is led by Phang Yee Fong, Regional Manager of East Region. Her team consists of a Solution Sales Executive, a Workshop Manager, Service Technicians and other supporting functions. The team is well-trained and continues to be trained in the latest development of new technology and methods.
“Our customers continue to believe in the fuel efficiency of the New Truck Generation. The XT model serves in the toughest of environment. Coupled with repair and maintenance contracts, roadside assistance, parts, data-driven services – fleet management systems and driver training and coaching as well as Scania Financial Services; our customers continue to benefit from a total solutions approach. This results in greater uptime and total operating economy, ” said Phang.
The three-bay workshop has column lifters diagnostic tools and other standard equipment to ensure that trucks, buses and coaches that come get the right maintenance quality. Scania’s regional Asia Parts Centre is located in Singapore to ensure parts availability throughout Sarawak.
“Looking forward to the much awaited after-sales support that Scania gives us with the increasing network coverage,” Wong said.
Some of Scania’s customers in Sarawak already include Biaramas Express, PLSH, UITM, Jurukin, Persafe, Institut Pendidikan Guru, Jabatan Pendaftaran Mahkamah Bergerak and Pejabat Pelajaran Daerah.
“I am very pleased that finally Scania has opened in Kuching as per our request. If we schedule our maintenance right, we will be getting maximum uptime for all our coaches consistently,” said Lai Sin Kiong, General Manager of Biaramas Express Sdn Bhd.
“This is also part of our Scania Ecolution partnership to reduce the CO2 emissions in our operations,” said Lai.
Scania’s strategic focus is on customer profitability by being at the forefront of sustainable transport solutions. “We continue to explore the possibilities of renewable fuels and electrification in Sarawak. This is a state rich in natural environment and are already used to living in a more sustainable relationship with nature, I look forward to strengthening more sustainability partnerships here,” said Marie.
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