Mary has over 20 years experience as the editor of our Malaysian sister magazine, The Tyreman. Based in Kuala Lumpur, she writes articles for us on the Malaysian and other South East Asian markets.
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The SC3OCT Focus programme was a piecemeal total tyre management service, with the aim of helping fleet customers drive forward with profitability.
Kit Loong Commercial Tyre Group (KLCT) made its presence felt at the Malaysia Commercial Vehicle Expo (MCVE) recently with an impressive booth design and its integrated campaign themed ‘Safety = Savings’, which focused on ‘Safety=Savings’ for commercial fleet operators.
According to the Global Status Report on Road Safety published by the World Health Organisation (WHO) in December 2018, Malaysia has the 3rd highest fatality rate from road traffic accidents in Asia and Asean, behind Thailand. However, the Malaysian Road Safety Plan 2014-2020 has set an ambitious target, to reduce by 50 per cent the deaths and serious injuries resulting from road accidents by 2020.
The effect is already taking place. Despite road accidents rising from 533,875 in 2017 to 548,598 last year, road fatalities had fallen from 6,265 to 5,870 respectively. However, KLCT Group Marketing Manager Michael Hutt felt that the industry should do more to reduce road accidents and strive for a safer operation environment.
“Truck crashes cause lost lives as well as huge losses in productivity, property and personal injury. It always surprised me that many people see safety as a cost to their business while we were helping customers improve safety and reduce costs for more than 85 years. It is key that standards are enforced and this mind-set be addressed.”
As the only full-service fleet tyre management provider in Malaysia that uses the SC3OCT Focus programme, the Group would like to help commercial fleet operators enhance safety and align with the regulations.
Hutt explained that the SC3OCT Focus programme was a piecemeal total tyre management service, with the aim of helping fleet customers drive forward with profitability, inclusive of new tyres, retreaded tyres and tyre related products, 24/7 breakdown coverage, tyre service and maintenance, manpower as well as data management and tyre tracking system to track the tyres from cradle to grave. In short, he said, the company focused on its specialty tyre management and fleet operation.
The end-to-end services, he said, began with tyre assessment to understand the condition of the tyre and identify current and past trend in tyre wear. While faults in the maintenance regimen could result in a shortened tyre life, operator use could have an equally profound impact. Thus, after establishing a baseline in tyre performance, the next step was to identify the problem and pay a visit to the site to have an operational assessment.
“It is important that fleet companies choose the right tyres for their applications and this is our expertise. Retreaded tyres have received some bad press, but safety regulations haven't been effectively enforced, leading to poor providers being able to sell unsafe tyres, sometimes illegally. We want to stamp this out and help the industry lead the way in safety with the ultimate aim of reducing accidents through correct tyre usage and ongoing tyre care."
KLCT is a solutions provider. He stressed that the company understood that every fleet company was unique and it was able to provide fleet companies with customised programmes. Currently, KLCT has SC3OCT Focus that allows customers to choose the services required and SC3OCT Complete that covers all the services the company provides. It is worth mentioning that all the services provided under SC3OCT are awarded with international accreditation for service methods certified by UKAS for ISO 9001:2008 certification and Standards Malaysia.
Hutt also pointed out that the Key Performance Indicators (KPIs) such as tyre cost, fuel efficiency and which tyre was best in cost per km (CKP), among others, would be set together with the clients.
“Companies in Europe are investing heavily on safety and seeing savings for their business. The research is clear: companies that outperform on health and safety also outperform financial growth targets. Using our fleet management big data and cloud computing system, KLConnect TTM+, we could help organisations analyse their data to clearly identify the cause of operational or logistic downtime and tyre failures. In addition, we could also offer organisations an audit on their fleet tyre management, through KL Compass, and deliver a bespoke overview of how they could save money through better tyre management," he said.
This information, he added, allowed KLCT to implement the right systems and procedures to reduce costs while making the fleet safer. “We are working to make the system more accessible by aiming to provide a Software-as-a-Service (SaaS) offer for all sizes of organisations and using cutting-edge technology to enhance safety and reduce costs.”
Hutt also revealed that KLCT would relaunch its KL 24/7 shortly - a nationwide tyre rescue service with a subscription model - to give customers fast, effective tyre rescue services for a flat rate based on fleet size. This is seen as peace-of-mind for all fleet operators in the event of a breakdown.
“Over the next 6 months, from publications to collaborations with MIROS and our partners, such as Giti Tyres, Bridgestone, Michelin and Continental, KLCT would share its wealth on tyre safety knowledge.”
据世界卫生组织（WHO）2018年12月发布的全球道路安全状况报告显示，在亚洲和东盟国家中，马来西亚是继泰国之后车祸死亡率第3高的国家 。然而，2014-2020年的马来西亚道路安全计划却设定了一个充满野心的目标，那就是在2020 年前将死亡和严重车祸率降至50%。
效果已经产生。尽管2017年的道路交通事故率从2017年的533,875宗提高至去年的548,598宗，车祸死亡率却从6,265宗下跌至5,870宗。然而，KLCT集团行销经理赫特（Micheal Hutt) 认为业界应该为一个更安全的营运环境而努力，在降低车祸方面做得更多。
赫特解释说，SC3OCT Focus计划是一个由不同服务组成的全方位轮胎管理服务 ，旨在协助车队客户推动盈利。它包含新轮胎、翻胎及轮胎相关产品、24/7故障覆盖、轮胎服务及维修、人力、数据管理和轮胎追踪系统，从新轮胎开始一直追踪到轮胎废弃为止。他说，简而言之就是公司专注在其专业的轮胎管理和车队营运上。
KLCT是解决方案供应商。他强调，该公司了解每一个车队公司都是独特的，并能够为它们提供量身打造的计划。目前，KLCT的SC3OCT Focus计划，让客户能够选择他们所需要的服务，而SC3OCT Complete则覆盖该公司所提供的所有服务。值得一提的是，SC3OCT的所有服务都取得UKAS认证公司所颁发的ISO9001:2008 国际服务方法标准认证和马来西亚标准。
“欧洲的公司在安全方面做了巨大投资，并从他们的生意中看到节省。该研究的结果很明显，那些在健康和安全方面表现优良的公司，他们的财务增长都会超越目标。采用我们车队的大数据和云端计算系统，KLConnect TTM +, 我们能够协助企业分析他们的数据，清楚识别导致运营或物流停机时间的原因，以及轮胎故障。再者，我们也会透过KL Compass为这些公司提供车队轮胎管理审计 ，并为他们制定一个通过更好的轮胎管理的概观，达到节省金钱的目标。” 他说。
他补充，这个信息让KLCT 能够执行正确的系统和程序，在使车队变得更安全的同时，还能 降低成本。“我们正着手将这个系统变得更为普及，旨在为各种规模的公司提供‘软件即服务’（SaaS) ，并且采用尖端科技，加强安全性和降低成本。”
赫泽也透露，KLCT 将会在近日重新推介其KL 24/7 ---- 一个全国的轮胎援助服务。签订该服务的车队公司将享有快速、有效的轮胎援助服务，按车队规模定额收费。这項轮胎故障救援服务， 让车队公司能够在行车时安全无忧。
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