Mary has over 20 years experience as the editor of our Malaysian sister magazine, The Tyreman. Based in Kuala Lumpur, she writes articles for us on the Malaysian and other South East Asian markets.
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Company director Lau Seng Thay said the service centre had been 100% using Tech products since last year.
“Tech tyre repair patches has no doubt being proven with excellent quality. It ensure that failure in the same area would not recur. This helps our customers minimise vehicle breakdown and downtime, especially on outstation trips and at night.”
Lau said another reason for choosing Tech products was that the company needed to enhance the quality of its services. It was willing to provide the Standard Operating Procedure (SOP) that met international standards. All these are key points by providing value added services to build more customers base and strengthen confidence levels toward LST.
“Tech is the only tyre repair and wheel service company in the region Malaysia that provides proper and professional training for its customers.
Fully confident of the Tech products, LST Tyre Centre offers a warranty to its customers.
We implement Do It Right for the 1st time to all our clients, it is one of success factor for LST business. Customers expect quality, responsible, cost down and reliable suppliers, he said.”
LST Tyre Centre is a one-stop tyre solutions provider for fleet operators. Most of its customers are in the logistics and construction industry. Another advantage is that Lau has more than 14 years of experience in the tyre service sector. Within the Klang Valley, the company runs its own breakdown team with three service trucks and aims to solve customer problems within 60 minutes on the spot. For outstation services, LST collaborate with its partners to provide the necessary service.
Tech provides business set-up assistance
Tech Vice General Manager (Asia Pacific) Francis Siaw said the brand has more than 15 years history in Malaysia. Today, Tech produces a full range of tire repair materials including radial and bias repair units, plug-patch combination repairs, inserts, RFID tags, vulcanizing cements and related chemicals, uncured cushion gum, and extruded rubber.
Siaw said the unique feature of Tech products are safety and cost down. The company also focused on its training programme that included product knowledge, repair skills and on-site training.
“Apart from professional training, we also provide a business set-up programme which guide and assist potential customers who wish to join our new Tech franchisee centre. LST Tyre Centre is one of qualified & certified TECH service centre around the country. The investment is minimal, ranging between RM5,000-RM6,000 including products and tools, training, tool maintenance and complimentary marketing support such as advertisements and exhibitions to promote the service to end-users and customers.
With the tagline of ‘Teach Each Customer How’, the US based company believes it is very important to educate the customer on the know-how of tyre repair and wheel services. Customers around the World trust Tech for complete Tire Repair and Wheel Service Solutions.
泰克副总经理（亚太区）萧伟铭表示，该品牌在马来西亚已有超过15年历史。目前，Tech生产各式各样的轮胎维修产品，包括子午线和斜交胎修补片、栓子垫胶贴片组合（plug- patch combination repair） 、整体塞梗、RFID标签、热补胎胶及相关化学制品、未硫化中垫胶和挤胶。
通过“Teach Each Customer How”这个口号，这家美国公司认为，向客户介绍轮胎修补和车轮服务的专业知识非常重要。来自世界各地的客户相信，泰克可以提供完整的轮胎修补和车轮服务解决方案。
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