To offer an elevated level of comprehensive, efficient and professional after-sales care to its growing customer base, Isuzu Malaysia established a new flagship after-sales facility in Shah Alam, Selangor offering Isuzu vehicle owners and users a new level of proficient vehicle care.
The new facility, which also houses the Isuzu Technical Centre where trainee mechanics are tutored, was officially opened by the Chairman of Isuzu Motors Limited, Susumu Hosoi, and Group Managing Director of DRB-Hicom Dato’ Sri Syed Faisal Albar Syed Ali Rethza Albar.
According to CEO of Isuzu Malaysia Kenji Matsuoka, the Isuzu Service Centre presents Isuzu with a platform to realise its corporate objective of fostering enhanced relationships with customers by effectively supporting their total ownership needs.
“Isuzu vehicles continually endear themselves due to their superior fuel efficiency, durability and reliability. With more than 10,000 new Isuzu vehicles being registered every year in Malaysia, we hope that the ISC will be able to offer additional support to our dealer network and growing customer base by offering efficient and meticulous after-sales service,” said Matsuoka.
By strategically locating the ISC in the central region close to the confluence of the major highway network and logistics gateway to the country’s premier port, the facility is seen to be particularly suited to serve long-haul trucks plying the backbone of the country.
One of the key objectives of the ISC is to provide quicker turnaround of vehicles and reduce vehicle down-time through a more competent workforce, greater parts availability and a more comprehensive facility that boasts 16 work bays. “In doing so, we further hope to encourage a stronger maintenance, safety and environmental care practice among truck operators to call in at authorised service centres for periodical maintenance,” added Matsuoka.
The spacious 2-acre facility, which would be completely equipped by the third quarter of 2017, features high-capacity hoists capable of raising medium and heavy-duty trucks, calibrated brake testers, exhaust emission measuring devices, tyre alignment and wheel balancing machines that would prepare commercial vehicles for Puspakom inspections. It would also have a spectrum of proprietary diagnostic equipment to troubleshoot or tune the latest range of Isuzu vehicles that feature powerful and efficient common-rail engines.
The Isuzu Service Centre opens Mondays to Fridays from 8:30am to 5:30pm while on Saturdays from 8:30am to 5:00pm. The facility also houses the 24-hour Isuzu Dr Mobile breakdown service that could be reached through a dedicated hotline, 1-800-88-8000.