Isuzu Dealer Network – Physical and Emotional Touchpoint for Customers
Okazoe began his career at Isuzu Motor Limited’s Japanese Business Management in 1996. He has served in various positions involving corporate and sales planning with international experience gained in Isuzu Commercial Truck of America, Isuzu Motors India and Isuzu Motors Co, Thailand. In India, he helped oversee new dealer appointments and the setting up of new factories while in Thailand, he was tasked with managing more corporate planning for the company. He was the General Manager of Sales Planning Department in Japan before assuming his latest position in Malaysia on 1st April, 2022.
“When I came on board, my first goal was to understand the local Malaysian market and identify the real needs of customers and how these needs influence purchasing decisions. Our extensive dealer network across the country plays a key role in bridging the gap between us — a manufacturer and customers — helping us to foster a closer tie with end-users. It is the physical and emotional touchpoint for customers, allowing us to understand our product demand and obtain service feedback. Thanks to our strong and well performing dealer network that is aligned with our goals, the Isuzu’s brand is effectively established in the local market and a better customer experience is created,” he revealed.
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