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Shell Malaysia Takes Extra Steps to Ensure Customer Safety During MCO

Shell Malaysia has stated it has remained committed to ensuring the safety and well-being of its customers and site staff in this period.

Shell Malaysia Ensuring Customer Safety in MCO

Safety and comfort of Shell‘s customers visiting, and their site staff working at Shell station goes hand-in-hand with ensuring the continuity of site operations. To this end, Shell has implemented several prevention guidelines to keep all Shell stations in a safe condition.


Shell has taken steps to ensure the disinfection of high-touch areas at its 950 stations nationwide. High-touch areas are touchpoints located at fueling areas, Shell Select and facilities areas that are often exposed or used by customers. Every hour, these high-touch areas such as petrol pumps, fuel nozzles, pin pads, dispenser air balancers, door handles, pay windows, cashier area, tissue dispensers, switches, taps and sinks are disinfected.

Food and Store Safety: Deli2go, Select and 3rd Party Food Brands

Shell has implemented a take-away only or delivery orders during this time. Shell is also conducting hourly sanitisation of all customers’ touchpoints including coffee machines touch screens, Deli2go countertops, pastry thongs and showcase handles.

Restrooms Cleaning Frequency 

The frequency of cleaning for Shell restrooms has been increased to every hour with steps to ensure water and soap are always available.

Social Distancing Markers at Stations

Social distancing markers have been placed in the stores, pay window area and Social Distancing poster at the store entrance.

Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd Managing Director, Shairan Huzani Husain said, “Safety and cleanliness of our stations is most important to us. With all the uncertainties brought about by the rapidly evolving situation around us, we want to give our customers a peace of mind when they are at Shell stations. We assure Malaysians that Shell is committed to creating a clean and safe environment for customers at our stations.”

Site Staff 

Part of the safety efforts also includes tracking and monitoring the health of all Shell site staff, including the checking of their temperatures before the start of every shift. Shell site staff are fully equipped with face mask, nitrile hand gloves and comply to the social distancing to ensure their health and safety is taken care of. The priority is for them to stay safe whilst operating and working at our stations.

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