Scania is the first to introduce an enhanced and industry-leading 3-year warranty with unlimited mileage together with the 3-year Scania Assistance and 10-year Scania Fleet Management for its trucks sold in Malaysia effective 15th March, 2018.
The 3-year warranty comprises 1-year full warranty and 2-year extended warranty on the driveline only. The previous offer had only 1 year of full warranty. With this new enhanced warranty, Scania also increased its free Scania Assistance from 2 to 3 years and continues to offer the 10 years of free Scania Fleet Management.
“The enhanced warranty for unlimited mileage is designed to provide operators with even more peace of mind and lower operating costs for the best total operating economy,” said Managing Director of Scania Southeast Asia, Marie Sjödin Enström.
“This is in line with Scania’s vision to drive the shift towards a sustainable transport system while creating a world of mobility that is better for business, society and the environment. Our starting point is to ensure profitability for our customers by making them more efficient, smart and safe,” added Marie.
Scania Assistance is an operator-based call centre that operates 24/7 365 days a year. This system allows Scania to track and follow up on the status of any customer’s case from start to completion; keeping the customer informed through the entire process. This allows the customers to plan and reorganise their fleet movements better in the event of a particular vehicle needing assistance.
Scania says this is supported by professional customer service personnel, a fleet of standby-service vans with fully-trained and experienced technicians that connect customers to a wide network of workshops, even in difficult-to-reach areas.
The Scania Fleet Management is a set of services that connects the vehicles with customers’ office through a communicator device to provide vehicle data, fleet position and reviews of driving performance. This allows the operators to make informed decisions and take the necessary action to increase fleet productivity.
It also allows them to save money by making decisions that cut fuel consumption, identify vehicles that are being driven unsuitably and do service planning to reduce unplanned downtime.
When complemented with the Scania Driver Training and Coaching services, savings of up to 10 per cent in fuel economy could be achieved.
With this new offering, Scania says it continues to take the lead in providing sustainable transport solutions with profitability in mind for its customers and customers’ customers.