Mary has over 20 years experience as the editor of our Malaysian sister magazine, The Tyreman. Based in Kuala Lumpur, she writes articles for us on the Malaysian and other South East Asian markets.
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Scania Malaysia sees potential for growth in Sarawak with work on the Pan Borneo Highway project in the state progressing well, as it would lead to an increase in the movement of goods and people.
To prepare for this, Scania says it is ensuring that it has the services and support in place for its customers in Sarawak while ensuring that drivers are trained to achieve the best fuel economy, safety and performance.
An example of this is the award presented to the Bintulu High Court – represented by Magistrate Muhammad Hafiz Mohd Noor – that won the Scania Fleet Management System (FMS) competition for the state.
Gathering data on the performance of the driver and vehicle, the Scania FMS is one of a wide range of services offered. This is a total solutions approach for its customers to achieve best profitability in their businesses.
By connecting the vehicle to the operator’s office, the FMS identifies and uses key details needed such as vehicle data, fuel consumption, fleet position and driver performance (coasting, heavy braking, speeding or idling).
Used with the Scania Driver Services – comprising Driver Training and Driver Coaching – the information is said to help increase fleet productivity, achieve fuel economy and eventually reduce cost of operations. It provides clear and useful information that helps operators better understand how their fleet is performing and what is costing them money.
The award was presented at the Scania Sales and Service Centre in Bintulu, which is equipped with eight workshop bays and manned by nine staff. It is responsible for truck, bus, coach and engine sales, while offering workshop services, contract services and financial services as well as driver and connected services.
“Scania places tremendous effort on the after-sales service support for our customers and our Bintulu workshop is strategically located and equipped to offer top quality service and support,” said Scania Southeast Asia’s Presales Director Tom Kuiphuis.
Kuiphuis said the aim was for customers to achieve maximum uptime and optimum fuel economy for their vehicles while maintaining the best total operating economy.
Scania also has a mobile workshop based in Kuching that offers a full spectrum of maintenance facilities for its vehicles as it is equipped like a full-fledged Scania workshop, including special tools, work bench, air compressor, waste oil disposal, full tool box, hoists and lifting equipment.
In addition, Scania has a 24/7 Scania Assistance standby service van based in Bintulu for roadside assistance anywhere in the state, which is manned by ‘highly-skilled and experienced’ personnel to ensure that vehicles always operate at maximum uptime.
Complementing that is the Scania repair and maintenance contracts to ensure that the vehicles or engines are in the safest possible hands and that covers everything from powertrain protection to full bumper-to-bumper detail or bodywork and auxiliary equipment.
The repair and maintenance contracts offer early detection of deviations to secure product performance and availability to avoid unplanned interruptions to daily operations. It also provides access to the right skill set to care for technically advanced vehicles, secured product performance by always using Scania parts, roadside assistance 24/7 and a plannable cash flow due to known cost through the entire contract period.
Scania also offers flexible maintenance plans that are tailored to fit the operational needs of customers with vehicles spending less time idle at the workshop based on when the operating data indicates that maintenance is needed.
For fleet owners, Scania Fleet Care takes care of the whole fleet and makes sure each vehicle is performing at peak condition and maintaining maximum uptime, all under a dedicated Fleet Manager for central co-ordination and service planning.
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