Hino Motors Sales (Malaysia) Sdn Bhd – HMSM, a subsidiary of Hino Motors Limited Japan, associates under Toyota Group of Companies – recently delivered 15 newly-launched Hino 300 Series trucks to My World Logistics Sdn Bhd. Providing home delivery services for Malaysians, home furnishing company My World Logistics believes that Hino after-sales serves better quality and the 114 Hino dealership network nationwide makes Hino service centres easily reached by customers.
Incorporated in 2012 and with 150 employees today, My World Logistics’ professional team takes pride in delivering and assembling furniture in a safe and correct manner. The company is also accountable for managing its customers’ orders, operating its central warehouse, providing necessary technology for visibility and control as well as providing transportation from source to final delivery.
The Head of Operations of My World Logistics, Sri Prakash Narayanan, highlighted that customer satisfaction is the company’s ultimate focus. “Thank you very much for understanding our commitment to our customers. Let’s focus on our commitment and to always try to achieve maximum customer satisfaction,” he said during the handover ceremony.
Talking about building trust and confidence in a brand, the company’s decision to engage with the Hino brand was encouraged by its after-sales service support, leading to the first-time purchase of the 15 trucks from the newly-launched 300 Series line-up.
Also speaking at the event, Chief Executive Officer of My World Logistics Dato’ Abdul Sallam said: “For the record, this is the first time My World Logistics is partnering with Hino and with Hino’s commitment to My World Logistics, we would certainly enhance our partnership with Hino in the future. ”
HMSM says Hino Total Support helps customers in minimising vehicle downtime, saving more on customer’s operational cost and getting more exclusive warranty satisfaction such as the Free Parts Programme , Free Service Programme as well as extra programmes such as Best-Fit programme and Free Service Campaign, which gives more exciting opportunities to customers and truck drivers. My World Logistics also believes that Hino products could reliably assist in bringing efficiency to it daily logistics operation.
In closing the ceremony, Director of My World Logistics Sathasivam Pillai said: “We hope this business relation will bring more opportunities for us to work together with Hino.”
Being the first brand to comply with the new UNECE safety compliance regulations before it’s been enforced, Hino is moving ahead of the curve with continuous improvement on its products and services for customer satisfaction. Hino says the newly launched 300 Series puts safety first and this was one of the elements considered by My World Logistics to ensure successful delivery. At the time of the handover, 5 trucks were already delivered with GVW 7.5 tonnes, allowing more loads and greater carrying capacity compared to the previous GVW 5 tonnes fleet. This lessens the daily trips and is operational-cost savvy.
Earlier, during Hino Malaysia’s 40th anniversary event, HMSM witnessed the inaugural opening of the Hino Total Support Customer Centre (HTSCC) new building and facilities in Sendayan, Negeri Sembilan. The facility, including a new classroom building, is equipped with a receptionist service, lobby area that could be utilised as a customer’s meeting point and cafeteria. My World Logistics would be invited to take part in various training modules such as Driver Familiarisation Training, Safety and Eco-cien Driving Training and Safety Driving Training for free. Hino says this is one of its endeavours to continuously pursue its ‘Total Support’ philosophy by enhancing better services for the benefit of customers.
The mock key was handed over by Hino’s Executive Director Dato’ Johnny Chan to Dato’ Abdul Salam and witnessed by the management and staff from both companies.