FarEye, a logistics management solution, became a partner of choice for DHL eCommerce to enhance its customer experience, optimise its resources and deliver its brand promise ‘real-time’. DHL eCommerce is a division of the world’s leading logistics company Deutsche Post DHL Group. The Group generated revenue of more than 57 billion euros in 2016. DHL eCommerce provides international, standard parcel delivery for business customers. It supports business processes with mature e-commerce shipping solutions and technology platforms that help enable various online businesses.
DHL eCommerce says it continuously invests in technology to improve processes and have better communication across all parties. FarEye’s platform became an apt fit as it seamlessly integrates with the organisation’s existing systems and made the IT infrastructure flexible and agile. Being a SaaS platform, FarEye is said to give DHL eCommerce the flexibility to scale-up and down depending on the demand levels, which gives the company an edge to adapt quickly to any work environment.
DHL eCommerce adds that its vendors not only consider the features the company offers but evaluate it holistically from a ‘process proposed’ perspective.
Charles Brewer, CEO DHL eCommerce, expressed: “With eCommerce growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers. FarEye’s platform is scalable, future-oriented and flexible. With FarEye we can deliver ‘delight’ by having complete visibility of the logistics movement and keeping customer informed at every step, ‘real-time’.”
Kushal Nahata, Co-founder and CEO FarEye, said: “FarEye is an indispensable support system for brands whose focus is enhanced customer experience and complete visibility of their logistics. Our association with DHL e-commerce has been extremely gratifying as we were competing against giants. FarEye is an enterprise grade technology platform and this win is a testimony to our platform’s capability and defined processes. We shall continue to strive towards excellence and keep our customers at the centre of all our activities.”