Page 8 - TBN-2016-6

COVER STORY 封面故事
斯堪尼亚维修服务
超乎预期
当我们谈到维修服务时， 我们最先想到的就是更 换机油。事实上，维修 所涵盖的范围比这还要大。
斯堪尼亚东南亚服务总监加里 (Gary Archer)在最近接受《卡 客车新闻》的专访时，谈到了有关 预防性维修服务的重要性，还有斯 堪尼亚为了为客户提供超乎预期的 维修服务所付出的额外努力。
“让车队车辆定期进行维修很重 要，因为车辆是车队车主最大的 投资。正确的维修除了可为车主 降低未来发生故障的风险外，还 可避免后来更昂贵的维修费用， 并且最大化提高他们的卡车性能 和正常运行时间。”
他表示，为了吸引和鼓励客户采用 他们的维修服务，斯堪尼亚在2016 年6月6日至12月31日间主办了一个 斯堪尼亚维修运动。在这段期间， 该公司推出了各种优惠配套，以迎 合车队营运者的不同需求，为客户 提供高达20%的节省。
斯堪尼亚将它的服务配套分成 小，中及大规模维修，优惠价从1 ，200令吉起。此外，他说，客户 可享有多达50种主要部件促销价 的优惠。
加里知道市场上有许多较便宜的 维修服务。然而，他希望客户不 要只是单单关注收费。“当您让 斯堪尼亚来为您的车辆提供维修 服务时，您所取得的不仅仅只是 更换机油服务而已。我们的技师 将按照所需要进行的服务检验 单，彻底检查车辆。他将鉴定可 能导致车辆抛锚的地方，评估这 些地方是否需要马上进行维修， 或者将它们记录下来，等到下一 次维修时才一一处理。”
“一旦我们完成预防性检查，就 能够将车辆的情况告诉客户。客
Above and Beyond Scania Preventive Maintenance Se
Gary Archer, Service Director of Scania Southeast Asia
When we talk about preventive main- tenance service, the first thing that comes to mind is oil change. In fact, it is a whole lot more than that.
In a recent interview with Truck & Bus News, Gary Archer, Service Director of Scania Southeast Asia, talked about the importance of preventive mainte- nance service and how Scania made the extra effort to take its preventive maintenance service above and be- yond for customers.
“Keeping preventive maintenance sched- ule on track for fleet vehicles is very im- portant, as a vehicle is one of the larg- est investments for the fleet owner. With proper preventive maintenance, the fleet owner not only reduce the possibility of future breakdowns or more expensive re- pairs later on, but also maximise his/her truck performance and uptime.”
To attract and encourage customers to ex- perience the preventive maintenance ser- vice, Gary said the company ran a Scania Preventive Maintenance Campaign from 6th June to 31st December, 2016. During this period, special price packages were of- fered to suit the different needs of fleet op- erators, with savings of up to 20 per cent.
Scania categorised its service package to small, medium and large maintenance, with promo prices from RM1,200 on-
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wards. In addition, he said about 50 items of essential parts were on offer.
Gary was aware that there were always cheaper alternatives in the market. How- ever, he urged the customers to look be- yond the dollar and cents. “You get more than just an oil change when you maintain your vehicle with Scania. Our mechanic will check the vehicle thoroughly accord- ing to the checklist of the services re- quired. He will identify the potential areas that might cause a breakdown of the vehi- cle, measure whether those areas need to be fixed immediately or note them down for the next service.
“We are able to inform the customer re- garding the condition of the vehicle once the preventive checks are completed. The customer can then decide whether or not to do the necessary adjustments or repairs on the spot, or send in the ve- hicle later to minimise the impact on their scheduled business.”
There were many benefits for Scania’s customers who sent their trucks to Scania. “We have invested heavily in equipment and tools. We are able to download the vehicle’s operating report before our cus- tomer visit the Scania workshop, which means quicker visits and more uptime for the customers. It also allows us to make recommendations to our customer based on the breakdown analysis. Furthermore,