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display up to 3 vehicles, com- fortable customer lounge with refreshments and WiFi, service centre with 12 bays as well as spare-parts under one roof for the convenience of customers. It is currently operated by a team of well-trained staff with the techni- cal know-how on Tata vehicles acquired via training programmes organised locally and overseas under the purview of technical ex- perts from Tata Motors.
The service centre is also equipped with Tata Motors latest diagnostic equipment and spe- cial tools to carry out complete service maintenance and major repairs. Other facilities are the overhaul room for the engine and gearbox, and lubricating and diagnostic room to make it a comprehensive service centre for Tata vehicles.
Expressing its commitment to ensure ‘best quality service’ to Tata vehicle owners, DHCV also provides 24/7 breakdown assis- tance service throughout Malay- sia as well as additional services covering accident repairs, spray painting, accessories fitting and periodic inspection service – smoke test, engine inspection and tyre checks.
DHCV also implements a ‘no holds barred’ strategy of stock-
36 truck & bus news 2015/6
ing spare-parts for all model variants available in Malaysia, irrespective of the frequency in demand or usage. This is said to be an on-going exer- cise to ensure the availability of suf- ficient stocks to keep Tata vehicles on the road.
To-date, DHCV has appointed 7 deal- ers nationwide in Selangor, Perak, Negeri Sembilan, Johor and Sabah to reach out and provide better facilities for customers. DHCV targets to have 20 3S Centres throughout Malaysia by mid-2016.
The media visit to the 3S Centre also saw the handover of Tata vehicles to three DHCV’s customers; Biforst Lo- gistics Sdn Bhd, Shidu Brothers Sdn Bhd and MSS Asia Logistic Sdn Bhd.
务中心。值得一提的是，客户还可在同一地 点取得零部件，相当方便。该中心的技术员 工都经过本地和海外的塔塔汽车技术专家的 训练，拥有丰富的塔塔汽车技术知识。
该服务中心备有塔塔汽车最先进的诊断设 备和特殊的工具，能够执行完整的服务维 修和主要的修理。其他的设施包括引擎和 变速器大修房，润滑油和诊断室，使它成 为塔塔汽车的一个全面服务中心。
多元重工业商用车在表达了对塔塔车主确 保最佳品质服务外，该公司也提供全马的 24/7道路救援服务，以及额外的事故修 理、喷漆、零部件安装及定期检修服务-- 排烟测试、引擎检测及轮胎检查。
该公司实施“无限制”策略，不论这些零 部件的需求或使用频率如何，将储存所有 塔塔车款的零部件。他们将持续这样做， 以确保足够的零部件储存，使塔塔汽车能 够在路上行驶。
截至目前为止，该公司已经在雪兰莪、霹 雳、森美兰、柔佛及沙巴委任了7名代理， 为客户提供更多的便利。他们希望在2016 年中旬，达到开设20家3S中心的目标。
参观该3S中心的媒体，也见证了多元重 工业商用车公司将塔塔汽车移交给3名客 户----Biforst物流私人有限公司、Shidu 兄弟私人有限公司及MSS亚洲物流私人有 限公司。