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Gary Archer, Service Director of Scania Southeast Asia
Southeast Asia, ensuring reliability and a shorter lead time. It has an emergency order system, whereby we are able to get the parts we order in 24 hours, which means if we ordered it today, we would get it by tomorrow.”
Scania workshops provided a 12-month warranty on all parts that they fixed, including labour. With the chassis number, Gary pointed out that the company’s workshops would be able to give customers the right part. In addition, customers could be assured of buying the latest specification.
Every Scania truck, bus and chassis, said Gary, now came with two years’ Scania Assistance and ten years’ free Scania Fleet Management.
To help customers drive safely and economically, Scania of- fered them Driver Training and Coaching services. Gary claimed that, together with Scania Fleet Management, vehicle and driver performance could save up to 10 per cent in fuel economy, with a significant reduction in emission. Tyres and powertrain could also last longer.
“We continue to strive to help our customers achieve the best profitability through our total after-sales service approach. We review our after-sales service every quarter and would pro- mote other services according to market demand.”
Facilities Upgrading
The latest facility that the company recently completed was the Driver Lounge at its Bukit Jelutong’s service centre in Shah Alam. This facility enhancement was to ensure that drivers get adequate rest while sending their vehicles in for maintenance. Gary revealed that they were also looking at some sort of driver lounge in the other workshops.
“We are currently in the process of planning on refurnishing our service centre in Prai, equipping the working bay with brake tester in Bukit Jelutong and improving working environment with a locker room for the workers. This will be completed by end May. For the Scania Malaysia Port Klang, a container- based workshop currently with 9 working bays, we intend to add another 8 working bays, which will bring the total to 17, when the extension is done. The extension includes renovation to replace containers with a brick-and-mortar workplace. On the equipment side, we have invested in Josam laser align- ment machines in all the workshops.”
28 truck & bus news 2015/2
据,车队所处的位置及检讨驾驶性能,如鉴定那些车子
的驾驶方式是不适合的,以降低油耗,或通知用户车子
已到了定期维护的时限。这些数据,协助他们做出明智
的决定和采取需要的行动来提高车队生产力。
APC提供强大的零部件支援
为了鼓励客户通过使用纯正零部件来确保车子的性能和 安全性,斯堪尼亚在2015年1月22日至6月30日期间主办了 斯堪尼亚纯正零部件运动,鼓励客户采用特选的零部件。
据加里说,采用纯正零部件的好处很多。其中一项是他 们可以取得充足的零部件供应,因为该公司的零部件库 存量总是维持在93%。
2011年10月开始营业的斯堪尼亚亚洲零部件中心 (APC),在新加坡拥有一个面积为4,500平方米的仓 库,储存的零部件高达16,000种。加里说如果马来西 亚斯堪尼亚公司缺乏某些零部件,就可向该零部件中心 求助。
“斯堪尼亚零部件中心的责任是迅速地为东南亚供应 零部件,确保可靠性和缩短交货时间。该中心拥有一 个紧急订货系统,使我们能够在24小时内取得所订购 的零部件,也就是说如果我们今天下订,就能在明天 取得零部件。”
只要是斯堪尼亚修车厂更换的零部件,他们将提供12个 月的保修期,包括人工。他指出,有了底盘的编号,公 司的修车厂就能够为客户提供正确的零部件。值得一提 的是,客户可确定他们所购买的是最新规格的零部件。
为了协助客户能够安全和经济地驾驶他们的车子,斯堪 尼亚提供司机驾驶培训和指导培训。他宣称,若将这两 种培训与斯堪尼亚车队管理配合使用,不仅可提高车子 和司机的性能表现,而且还可节省高达10%的油耗和降 低排放。此外,也能延长轮胎与传动系统的使用寿命。
“我们将继续通过全面的售后服务,协助客户达到最佳
的盈利。我们会在每一季检讨我们的售后服务,并且按
照市场需求推广其他的服务。”
提升设施
该公司最近完成的设施是位于沙亚南日落洞山(Bukit Jelutong)服务中心的司机休息室。此提升的设施是为 了让司机在等候他们送修的车子时,能够获得适当的休 息。加里透露说,他们也计划在其他的修车厂设立犹如 司机休息室般的设施。
“我们目前正计划着为北海服务中心进行翻新、在日落 洞山的服务车间安装制动器测试仪,以及设立一个员工 更衣室来改善员工的工作环境。这都会在5月底完成。 另外,我们还计划增设以集装箱为基础的马来西亚斯堪 尼亚巴生维修厂的服务车间。 我们打算在现有的9个服 务车间外,再增设8个, 也就是说一旦完成扩建,该修 车厂将总共有17个车间。该扩展包括装修和以实体的修 车厂代替现有修车厂。在设备方面,我们在所有的修车 厂投资了优胜(Josam)激光车轮定位设备。
目前斯堪尼亚在马来西亚拥有9家服务中心,并在波德 申和古晋拥有流动修车厂。加里透露说,该公司计划在 登嘉楼开发一个新修车厂,而其他地点的考量则是为了 未来的扩展。