Page 9 - TBN-2015-5

Total Solution for Your Commercial Vehicle Needs
您的商用车所需要的全面解决方案
2. Why would the distributor of Mercedes-Benz and Mitsubishi Fuso commercial vehicles recommend an in-house financial services provider?
Albert: At Mercedes-Benz Malaysia, we believe in not only providing high quality products but also a more complete solu- tion and services to our customers. From the financing plan to after-sales services, we have got everything covered under the same roof.
Hilke: Total cost of ownership of the product and financial services is a key advantage for our customers. We are able to work closely with the customer to provide the optimal solution from a product, financial services and after-sales perspective. By spending time to get to know our custom- ers and the nature of their business, we can tailor-make our financing and insurance solutions to suit their cash flow re- quirements. We have a dedicated customer service hotline for finance and insurance, convenient repayment methods and a free myMBFS app for iOS and Andriod users. This app allows existing financing customers to check their fi- nancing details from anywhere and at any time – a first in the market when it was launched!
3. What are the incentives for customers to buy com- mercial vehicles from Mercedes-Benz Malaysia? What are your current special offers for customers?
Albert: Mercedes-Benz Malaysia is committed to ensuring satisfaction of our customers. By working closely with Mer- cedes-Benz Services Malaysia, we are able to offer attrac- tive packages to our customers and we strongly believe that our packages address the needs of customers even better. On the basis of strong collaboration with Mercedes-Benz Services Malaysia, we have gained a competitive advantage in the current commercial vehicle market. For example, we see that the on-going 2.88 per cent campaign for Mitsubishi Fuso commercial vehicles has been successful in attracting customers.
With the flexibility of the Mercedes-Benz Commercial Vehi- cle Repair & Maintenance Service Contract, Mercedes-Benz Commercial Vehicle owners are protected with a full and com- prehensive scope of coverage at fixed monthly payments.
To acknowledge the importance of customer loyalty, Diamond Fuso Draws (for Mitsubishi Fuso truck owners) were conduct- ed for the second time in April 2015. This year, we are back with a more attractive grand prize - Mercedes-Benz GLA - in the grand final draw that will be held in March 2016. We are still calling for the next batch of eligible entries and Diamond Fuso Draws are open to all Mitsubishi Fuso truck owners with vehicles registered between 1st December, 2014 and 31st December, 2015.
7 truck & bus news 2015/5
茹海成:在马赛地马来西亚公司，我们相信不仅仅只是提供 高品质的产品，但也能为客户提供一个更完整的解决方案和 服务。从融资计划到售后服务，我们提供一站式的服务。
希尔克:当客户向马赛地购买车子和采用我们的融资配套 时，产品和融资服务的总持有成本就是客户能够享有的主要 优点。我们能够密切地与客户合作，提供一个从产品、融资 服务及售后服务观点的优化服务。我们花时间了解客户和认 识他们的生意性质，为他们量身打造一个适合他们的现金流 量需求的融资和保险解决方案。我们拥有一个融资和车险客 户服务专线，便利的付款方式和适用于ios 和Android用户的 免费myMBFS手机应用程式。该应用程式方便融资客户在任何 时间和地点都可检查他们的融资细节—此手机应用程式在推 介的当时，市场上仍未有此程式，可说是开了先河。
3 向马赛地马来西亚公司购买商用车有什么奖励?您目前 有什么特价优惠?
茹海成:马赛地马来西亚公司承诺将确保客户满意。与马赛地 服务马来西亚公司的密切配合，使我们能够为客户提供具有吸 引力的配套，我们深信这些配套更有助于我们解决客户的需 求。与马赛地服务马来西亚公司的强强联手，使我们能够在目 前的商业车市场中拥有具竞争性的优势。比如，目前我们为三 菱扶桑商用车提供的2.88%促销利率，就成功吸引了客户。
富有弹性的马赛地商用车修理及维护服务合约，使马赛地商 用车的车主能够享有每月固定价格的完整和全面服务覆盖。
为了认可客户的忠诚，我们在2015年4月间为扶桑卡车持有人 再次举办扶桑钻石抽奖。今年，我们带来了更具吸引力的奖 品—马赛地GLA作为将于2016年3月间主办的扶桑钻石抽奖的 终极大奖。此竞赛开放给所有在2014年12月1日至2015年12月 31日注册的扶桑车主参加，我在这里呼吁符合此条件的扶 桑车主紧抓这个难得机会。
4 马赛地服务马来西亚公司所提供的融资与车险和其他公 司的有何不同?
希尔克:我们以能够为客户提供创新、富有弹性及量身 打造的融资产品而自豪。在Hire Purchase Classic和 Hire Purchase Balloon之外，我们还有Hire Purchase FlexiPay。Hire Purchase FlexiPay通过两种选择:FlexiPay Payment Holiday和FlexiPay Seasonal Payment，为客户提 供弹性。前者让客户得以在融资协议期间每年跳过一次付 款，而Seasonal Payments 让客户能够在每年有4个月以较低 的金额支付汽车贷款。跳过或未支付的贷款数额将在剩余的 每个月里平均摊还。
在这些创新产品之上，客户还能够从马赛地服务马来西亚公 司独特且吸引人的三菱扶桑融资活动中获利。我们目前通过 扶桑融资，为三菱扶桑卡车客户带来2.88% 的利息和5次的免 费维修服务。我们也按照客户的需求为他们提供量身打造的 马赛地卡车融资活动。