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needs that drives its excellence’ in sales and after-sales support. Both KPMSB Managing Directors – Phang Kian Fatt and Chai Loy – expressed optimism about being a Hino authorised dealer on the reason that Hino offered a full commercial vehicle line-up with a ‘Perfect Fit’ for every customer’s needs.
Since its establishment, KPMSB is seen as a company that is syn- onymous with reliability, a friendly and trusted vehicle dealership in Johor Bahru, and one that understands the importance of having a good relationship with customers. This, it is said, fits perfectly with its vision and mission to increase productivity while leveraging all resources to implement a strategic plan to meet customers’ needs as well as to offer the most efficient, reliable and quality after-sales service.
KPMSB is strategically located in the hub of a rapidly growing Pasir Gudang with a wide customer base comprising a variety of sectors, mainly from low to medium size enterprises. The investment for this upgraded 3S centre is RM800,000, enabling it to provide a suffi- cient number of working bays to effectively attend to the customer’s vehicles. This includes 4 service bays for LCV, MCV and HCV ve- hicles. Covering about 3 acres, Hino’s new 3S centre comprises an administrative office that is staffed by 12 sales people and 5 skilled Hino technicians; while its workshop can attend to 10-12 Hino trucks daily in accordance to Hino’s highest standard in quality and safety.
Its opening is said to strengthen the commitment to the Hino brand and provide the best possible ownership experience for Hino cus- tomers. With the growing customer base in Johor Bahru, Hino fore- sees an escalating demand for its after-sales service. By strength- ening Hino’s presence, it believes it can continue to deliver high quality products and provide excellent services to maintain improv- ing customer satisfaction and reaffirm its position as the top sell- ing commercial brand in Johor. Given the encouraging sales data, HMSM is confident KPMSB will maintain its status as an ‘undis- puted’ Hino dealership in Johor for years to come.
Iwamoto said: “One of Hino’s principles is to develop the products by attaching importance to QDR (Quality, Durability and Reliability) that runs parallel to the concept of Hino Total Support.” He added: “Considering the growing Hino business, we had established the Hino Total Support Centre next to our assembly plant in Sendayan, Negeri Sembilan. This facility provides two driver training sched- ules, ‘Safe Eco-cien Driver Training’ and ‘Driver Familiarisation Training’, to equip Hino owners with vehicle knowledge, safety and eco-driving skill techniques as one of the support activities for the sustainable growth of our customer’s business.”
To move forward, HMSM says it would strive with Hino Motors Man- ufacturing (M) Sdn Bhd to ‘Aim for Customer Trust & Confidence’ by offering customers with the most suitable Hino range of vehicles and after-sales service that is second to none. The company sees this as being fully in line with Hino’s 36-month/100,000km Extended Warranty and Free Service Programme (FSP) for all LCV/300 Se- ries. Hino has also extended its FSP Programme to the 3 Service Coupon Programme (SCP) for the 4th, 5th and 6th maintenance
35 truck & bus news 2015/5
 中心占地约3英亩,包含一间行政办事处,并拥有12 名销售人员和5名熟练的技术人员。该中心每日能为 10至12辆日野卡车提供符合日野最高品质和安全标准 的服务。
据悉,该中心的开设是为了巩固日野品牌的承诺和为日 野的客户提供最好的代理权经验。随着新山客户人数的 增长,日野预见不断增长的售后服务需求。通过强化日 野知名度,该中心深信它能持续提供高品质的产品和卓 越的服务,维持其不断改善的客户满意度和重新确认其 作为柔佛最畅销商用车品牌的地位。凭借着令人感到 鼓舞的销售数据,马来西亚日野公司相信Key Power汽 车将可在未来保持其在柔佛无庸置疑的日野代理地位。
岩木显表示:“通过QDR(品质、耐用及可靠性)与日 野全面支援概念并行的原则来开发产品,是日野的原则 之一。”他补充说:“在考虑到日野不断增长的业务 后,我们在位于森美兰Sendayan的组装厂旁设立了全 面支援中心。该中心提供了两个驾驶培训项目:Safe Eco-cien 驾驶员培训和驾驶员熟悉度培训,使日野的 车主拥有知识、安全性及环保驾驶技巧,作为支援客户 可持续性增长的活动之一。”
马来西亚日野公司表示他们将与日野汽车制造(马)私 人有限公司共同努力,以客户的信任和信心为目标,为 客户提供最适合他们的日野汽车系列和最好的售后服 务,向前迈进。该公司认为这完全符合日野为其轻型商 用车/300系列所提供的38个月/100,00公里延伸保修和 免费服务项目(FSP)。日野也将FSP项目延伸至3服务 优惠券项目(Service Coupon Programme)以覆盖第4
 























































































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