Page 38 - TBN-2014-1
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Tan Chong’s One-Stop Service in Johor Bahru
Responsible for the sale and service of all UD Trucks & Buses in Johor state is Ng Kong Yau, who is Deputy General Manager of Tan Chong Industrial Equipment Sdn Bhd’s operation in Johor Bahru.
Says Ng; “Most of our customers here are major in- dustrial operators and large manufacturers including many companies from Singapore. This type of major fleet operator expects a one-stop service from us and that is what we aim to provide. We have a core of loyal, key customers who are happy with the service that we offer”.
Tan Chong’s workshop in Johor Bahru is located on a 2 acre site and offers 16 service bays. The site is staffed by 16 mechanics, 3 assistants, 3 spare parts as- sistants and skilled technician and services both trucks and buses. The workshop, which also offers accident claims and major repairs is open from 6am until 11 pm and is also open on Sunday. In addition, the company offers a 24/7 breakdown service throughout Johor state supported by two mobile Res-Q trucks. This is backed up by Tan Chong’s second workshop in Batu Pahat and various appointed dealers. ( Res-Q services are avail- able throughout peninsula Malaysia.)
According to Ng, Tan Chong Industrial Equipment Sdn Bhd is now looking to expand truck and bus sales in the region. The Johor depot currently sells around 250 - 300 trucks and 30 - 40 buses a year.
Ng Kong Yau
陈唱柔佛一站式服务中心
大规模制造商,包括来自新加 坡的许多公司。像他们这样的 主要车队营运者,对我们的要 求就是一站式服务,而这正是 我们的目标。我们拥有一批衷 心耿耿,非常满意于我们的服 务的客户。”
陈唱柔佛修车厂的面积为2英 亩,提供16个服务车间。该 厂拥有16名机械人员、3名助 理、3名零部件助理及训练有素 的技工,为卡客车提供服务。 该修车厂也提供交通事故索 赔,主要修理服务的营业时间 是从早上6时至晚上11时,星期 天照常营业。此外,该公司拥 有两部Res-Q卡车,在柔佛提供 24/7故障救援服务。这个覆盖 整个马来西亚半岛的Res-Q服务 是由陈唱位于Batu Pahat的第 二家修车厂和所委任的代理负 责支援的。
据黄光耀表示,陈唱工业用具 有限公司目前正计划扩展柔佛 区域内的卡客车销售。他们柔 佛修车厂的卡车年销售量介于 250至300辆,而巴士车则是30 至40辆。
负 司副总黄光耀。
责柔佛州UD卡客车 销售及服务的是陈 唱工业用具有限公
黄光耀说:“我们这里的大部 分客户是主要的工业营运者和
36 truck & bus news › 2012/1